Property maintenance for London's lettings industry · since 2010020 7993 8277 · info@lapps.co.uk

LAP Property Services was established with London estate agents and landlords in mind. At the heart of the business is knowledge of the time constraints and demands of the lettings industry, and after fifteen years most of our clients are agents and landlords who have used us for a decade or more.

What that looks like day to day

  • Keys and access. We collect keys from your office or managing agent at no extra charge, and contact tenants directly to arrange visits. Distant landlords are a speciality: some of our clients are as far away as China, Texas and Australia.
  • Priced jobs, not hourly rates. Every job beyond a simple repair gets a written, itemised quotation. No call-out charges, and even congestion charge and parking are included.
  • Materials supplied. We do not expect you or your tenant to source anything.
  • Photographs and paperwork. A short report with photographs on completion of every job, and certificates the same day, for your records and the inventory.
  • Certificate tracking. We hold renewal dates for gas safety, EICR and alarm checks across your portfolio and contact you before each falls due.
  • Void turnarounds to a date. Check-out to check-in on a fixed programme, with quotations that separate tenant damage from fair wear and tear.
  • Discretion. Our client base contains some well known names. We do not advertise who we work for.

Working with your systems

Send work orders in whatever format you use, by email or from your property management software, and we will report back the same way. For agents with a regular flow of work we can agree a schedule of rates so most jobs need no quotation at all.

Talk to us about your portfolio. Get in touch

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Mark SammonLandlord · Google · 12 weeks ago
★★★★★

As a landlord, that kind of long-term reliability LAP provide is priceless. They understand both the technical side of property maintenance and the human side of looking after tenants, which means issues are handled quickly, professionally and with minimal disruption.

What has made the biggest difference for us is the way they take the mental burden. When a tenant calls to say the boiler has gone the day before a bank holiday weekend, we know we can pass the problem straight to LAP and it will be dealt with.

Over a decade of working together, they have consistently been reliable, quick to attend, and unfailingly courteous. I would have no hesitation in recommending LAP Property Services to any landlord looking for a trustworthy, long-term maintenance company.

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Barbara LeithamLandlord · Google · 14 Oct 2024
★★★★★

For years LAP Property Services has been providing the help I need to manage my rental property. Always helpful they sort out any problems in the flat quickly and efficiently. I have full confidence in them and have no hesitation in recommending them to anyone unable or unwilling to manage their own properties.